Question 22:a. What is the difference between consumer forum and footfalls?
b. “Inadequate information given by manufacturer is common problem
amongst the consumer”. Support this statement with two examples.
The correct answer is – a. Consumer forum and footfalls are two different concepts related to consumer protection:
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Consumer forum: A consumer forum is a legal body or organization set up to resolve disputes between consumers and businesses. It provides a platform for consumers to file complaints against businesses for any faulty or unsatisfactory goods or services.
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Footfalls: Footfalls refer to the number of people who visit a store or business. It is a measure of customer traffic and is used by businesses to evaluate the popularity and success of their products or services.
b. Inadequate information given by the manufacturer is a common problem that can affect consumers in a variety of ways. Here are two examples:
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Misleading claims: A manufacturer may make claims about a product that are not entirely true, or that are intentionally vague. For example, a weight loss supplement may claim to help users lose “up to 10 pounds in one week,” but fail to disclose the potentially harmful side effects of the product.
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Lack of instructions: A manufacturer may not provide clear or adequate instructions for using a product, which can lead to confusion and potential safety hazards. For example, a home exercise machine may not have clear instructions for proper assembly, leading to the machine being used incorrectly and causing injury to the user.
