Question 13:Mayank purchased a pack of chocolates of a renowned brand for his daughter from a shop in the nearby market. After consuming the chocolates, his daughter fell sick. He filed a case with the District forum against the renowned brand. He lost the case because of a mistake that he could not provide proof of purchase. What should be kept in mind by a consumer while purchasing, using and consuming goods and services apart from avoiding the mistake committed by Mayank, in order to enable him/her to achieve the objective of consumer protection? Enumerate any four points.
The correct answer is – To achieve the objective of consumer protection, consumers should keep the following points in mind while purchasing, using, and consuming goods and services:
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Research the product or service before making a purchase: Consumers should conduct thorough research about the product or service they plan to buy, including the brand reputation, customer reviews, and any potential risks or side effects associated with it.
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Check for product certifications and warranties: Consumers should look for product certifications and warranties that guarantee the quality, safety, and reliability of the product. This can protect them against defects, malfunctions, and other issues that may arise during the product’s use.
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Read the labels and instructions carefully: Consumers should carefully read the labels, instructions, and warnings provided with the product or service to ensure safe and proper use. This can prevent accidents, injuries, and health hazards that may occur due to misuse or mishandling.
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Keep the proof of purchase and receipts: Consumers should keep the proof of purchase, such as receipts, invoices, or bills, as evidence of their transaction. This can help them to seek legal recourse in case of product defects, fraud, or other disputes with the seller or manufacturer.
