Mumbai’s Dabbawala: Know about India’s 125-year-old food delivery system

The city of dream is home to more than 20 lakh people. A majority of them are working. Due to their urban lifestyle and demanding jobs, it becomes difficult to cook meals. Mumbai’s Dabbawala solves this problem.

If you are Mumbaikar, you must have seen men wearing white clothes carrying lunch boxes in their hands, travelling on cycles, or in local trains from one place to another. These are the popular Dabbawalas of the fast-growing and forever-moving city of Mumbai. 

The city of dream is home to more than 20 lakh people. A majority of them are working. Due to their urban lifestyle and demanding jobs, it becomes difficult to cook meals. Mumbai’s Dabbawala solves this problem.

‘Dabba’ means “lunchbox”, and ‘wala’ refers to “a person carrying it” therefore, Dabbawala refers to people carrying lunch boxes. It is a tiffin delivering system that delivers tiffins throughout Mumbai. It offers more than 2 lakh tiffins daily in more than 200 cities. It has more than 1000 clients, including popular companies like Deloitte, KPMG, Mahindra, Ola, Philips, Aditya Birla Group, and others.

Let’s have a closer look at their inspiring journey: 

History of Mumbai Dabbawala

Mumbai Dabbawala has been functioning for the past 125 years. It started when a Parsi banker was craving home-cooked food at his office. He gave this responsibility to a person we can say would be the first-ever Dabbawala.

When others appreciated the idea, the demand for people wanting home-cooked food at their table increased. That is when Mahadeo Havaji Bachche started this lunchbox delivering system with only 100 dabbawalas. 

With the growth of Mumbai city, the demand for dabbawalas also increased. Today around 5000 dabbawalas deliver 2 lakh lunch boxes wearing a Gandhi cap with white attire.

Mumbai Dabbawala Services

The Mumbai Dabbawala provides the following services:

  •  Dabba service

 Dabba service is the core service of Mumbai Dabbawala. They operate from Virar to Churchgate and from Ambernath to Dadar in Mumbai. They deliver home-cooked meals to you straight away from your house or mess. It also provides food from its kitchens.

  •  Lectures/Seminars & Dabbawala

 Being in service for the past 125 years, dabbawalas are known as ‘Management Gurus’. In association with JCI Kota and the Career Point University of Kota, they have devised a program titled Management Learnings with Dabbawalas. This program teaches you about their strategies for managing an extensive network of dabbawalas for a long time.

  •  Digital Dabbawala

 Apart from delivering lunch boxes, They also provide digital services at your doorstep with their Digital Dabbawala initiative. Currently, they are providing only rental agreement registration services at a minimal cost.

  •  A Day with Dabbawala

 This service lets companies and management schools spend a whole day with them. It helps them understand their entire delivery system, from sorting tiffins to delivering them to their rightful owners.

  •  Advertising services

 Mumbai Dabbawala has a broad reach in Mumbai. Every day they go to numerous places to deliver lunch boxes. This makes them a perfect option for spreading awareness about a brand or having a brand message. With this service, any brand can advertise with them. But to do this, there is only one condition “the advertisement must add value to their customers”.

  •  Centralized Kitchen

 They also have their centralized kitchen where they cook delicious and hygienic food and then deliver it to your tables.

Address

23, Navyug Mansion, Sleater Road, Naushir Bharucha Marg,

Opposite Krishna Palace Hotel, Grant Road,

Mumbai – 400007

Contact No.

+91 9870419916

Website  

www.mumbaidabbawala.in

For more information 

[email protected]