Amazon is an American e-commerce company based in Seattle which has several branches worldwide. It has now become India’s largest online shopping platform. Amazon.in is the place where you can get all products ranging from clothes to accessories, books to baby care, fashion to gadgets, etc. It even has a separate amazon pantry from where you can buy the household goods. Not only this, Amazon has a unique feature associated with it called “Amazon Prime Membership” where the customer can avail exciting benefits such as same day shipping, exemption from delivery charges, and also a connection of amazon prime videos where you can watch latest movies and TV series in various genres and languages.
To know more about Amazon.in read below-
User interface – The user interface is quite good. There are advertisements that let you know about the deals of the day, lightning deals, which contain products that are value for money products. It is user-friendly and a perfect platform where we can compare the products available on other websites.
Orders – It is really easy to place an order on Amazon and if you are a prime member then you get additional discounts too. Amazon also has an exquisite feature where a user can order a particular product for a period of three months or more by a single click. No minimum order value is required if you are a prime member. You can simply order a product which costs as low as Rs 10 and get it delivered to your doorstep for free. The minimum order value eligible for free shipping is Rs 499. You can add a note or get your order packed if you want to send it as a gift.
Product range availability – Amazon offers a wide assortment of products ranging from rucksacks to slippers and utensils to phones. A consumer can buy anything and everything which caters to their basic needs. Proper product description along with its features are listed that helps them in making a sound choice.
Shipping and Delivery – The best thing that gives Amazon an edge over its competitors is its service delivery. The ordered product is shipped out on the same or the next day and generally reaches its customer on time. Except for a few products and certain areas, Amazon delivers everywhere across India. However, sometimes it gets difficult to deliver some products in which Amazon is required to coordinate with the vendors. So, on few occasions, Amazon is unable to deliver products all over India.
Modes of Payment- The payment gateway offered by Amazon is up to the industry standards. These are some of the payment options available with Amazon –
- Debit/credit cards.
- You can simply add money to amazon pay and continue shopping.
- EMI options
- Cash on Delivery (COD)
Customer Service- Amazon is considered to be good at customer care management. If you face any problem regarding your order, you can simply click on the customer service option and select the popular solutions. If you are not satisfied with the available solution you have the option to call the customer service. To provide an ease to its users, Amazon has the option to connect with the customer care agents through chat service.
Returns and refunds- Returns and refunds are not at all difficult with Amazon. You can easily apply for a return and get your amount refunded. The customer service is cooperative and helps in an easy return process.