The two top airports in India, the New Delhi Indira Gandhi International Airport and Mumbai Chhatrapati Shivaji International Airport, recently made India proud by securing the top ranking as the World’s best airport. The Indian airports have emerged as winners among the world’s best airport in two different categories, as they surpassed Singapore’s Changi and South Korea’s Incheon, to secure such a massive feat.
IGIA tops World Rankings
Indira Gandhi International Airport(IGIA) is managed by the Delhi International Airport Ltd.(DIAL) consortium led by GMR group in partnership with Airport Authority of India and is one of the major airports in India. The DIAL took over the management of IGIA in 2006, and since then has turned the airport into modern architectural marvel. IGIA is the busiest airport in India and has swept up few awards since 2011, recently in 2016, the airport stood joint 2nd with Changi while Incheon claimed the first place. The IGIA airport came first in Airport Council International-ASQ rankings for the year 2017 in the highest category of over 40 million passengers per annum (MPAA). In 2017, 63.5 million passengers flew through the airport, as IGIA surpassed Incheon, Changi, and Bangkok in terms of passenger growth. With such a rapid growth in terms of passenger, IGIA is seventh busiest airport in Asia and amongst the top 20 busiest airport in the world.
Mumbai and Hyderabad Airport outshines competitors
The Chhatrapati Shivaji International Airport (CSIA) is one of the best airport in India and is run by GVK Group, as the airport underwent a similar management change in 2006. The GVK-Mumbai International Airport Ltd., is a PPP joint venture between the Airport Authority of India and GVK Group-led consortium. Similar to IGIA, Mumbai Airport has won several accolades over the years, as the airport received awards under different categories from Skytrax and ASQ. This year the airport made the country proud by securing first place in the ASQ awards in the category of superior customer experiences. Mumbai airport was selected for the worldwide programme run by ACI across 84 countries on 34 service parameters. In September 2014, the airport created a record for handling 51 movements within an busiest airport in Asia hour. Mumbai International Airport Ltd bagged ‘Best Airport in India and Asia’ award at the Skytrax World Airports Awards in 2016.
Hyderabad International Airport joined the Indian party, as the airport was ranked first as World’s Best Airport in the category of 5-15 MPAA for the fourth in last decade. Airport Service Quality(ASQ) rankings are done under a programme with ACI that conducts feedback surveys with passengers on 34 performance indicators such as airport access, check-in, security screening, restrooms, stores and restaurants. 600,000 individuals are surveyed every year in 42 different languages across 84 nations, as almost 75% of the world’s top 100 busiest airports are part of the ASQ programme.