Identify and explain the consumer right discussed in the above para.
Ans.
The consumer right discussed in the above paragraph is:
Right to Redress
Explanation:
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The right to redress is the consumer’s entitlement to seek compensation, refund, replacement, or other remedies for unsatisfactory goods or services.
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In the given scenario, Navya encountered a problem with the purchased product (bajra flour with worms) and approached the supermarket for resolution.
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The supermarket promptly replaced the defective product, demonstrating adherence to the consumer’s right to redress.
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This right ensures that consumers have recourse when they receive faulty, damaged, or substandard goods or services, enhancing consumer protection and confidence in the marketplace.
