Travellers on Indian Trains are now given the flexibility to view PNR records and real-time rail route details via WhatsApp. This new feature is significant for passengers and was launched by a Mumbai-based start-up company Railofy. It allows passengers to follow their rail journey through a few simple steps, which will redirect to the WhatsApp application. The specification removes the inconvenience of downloading different apps for tracking and monitoring train live running status or other journey details.
Smartphones have revolutionised everyone’s lives in modern India, whether they live in urban or rural areas. Indian railway travellers can use this feature to gain PNR details, chart preparation details, live train operating status, specific information about the preceding train stops and forthcoming stations, and other relevant train journey information. You will just be required to enter the 10-digit PNR code mentioned on every ticket in the WhatsApp chatbot and get all the required details.IRCTC users can also call the railway support line, i.e. 139, seeking real-time train updates.
Take a look at the guide on how to use the WhatsApp chatbot to keep track of your journey details:
How to use WhatsApp to view PNR information and real-time train tracking:
Step by Step procedure is provided below:
Step 1: Save the contact details of Railofy’s chatbot on your smartphone, and the number is +91-9881193322.
Step 2: Refresh the WhatsApp app to get Railofy’s number in your WhatsApp contacts.
Step 3: Now launch the WhatsApp application
Step 4: Find Railofy’s contact number in your saved number and launch the chat box.
Step 5: Type the provided ten-digit PNR code into the WhatsApp conversation and enter.
Step 6: The Railofy virtual assistant will now offer you all the information regarding your train ride, including cautions and up-to-the-minute updates.
Step 7: Before boarding the train, you may also WhatsApp the PNR number to receive real-time updates on the train and notifications about your train’s whereabouts.
Additionally, IRCTC travellers get the choice to purchase meals when travelling by train. Using the IRCTC app Zoop, travellers can order food digitally and deliver it directly to their locations.
Procedure for Food Ordering
- First, just save WhatsApp bot contact +91 7042062070 on your smartphone before utilising Zoop to place an online food order or visit https://wa.me/917042062070 as an alternative.
- Launch the WhatsApp chatbot for Zoop.
- Now insert the provided ten-digit PNR code.
- Choose the station you want to order food from when it arrives next.
- You can pick from a list of alternatives provided by the restaurants using the Zoop chatbot.
- After placing a restaurant order and paying for it online,
- You may keep track of your food using the chatbot directly.
- Zoop will deliver your lunch whenever the train stops at the specified station.
Know about the Indian Railways Catering and Tourism Corporation (IRCTC)
IRCTC is a government sector enterprise in India that offers food, tourist, and reservation operations to the Indian Railways. Originally owned and operated under the theorganisationall supervision of the Ministry of Railways, it was previously entirely controlled by the State of India. However, as of 2019, it was offered on the Indian National Stock Exchange, with the Government still holding the majority of the shares. i.e. more than 51%.
It was the first to offer online train ticketing through its webpage and mobile applications for GPRS, WiFi, and SMS. Additionally, it provides the ability to monitor PNR status and the status of live railways through SMS. IRCTC also sells I-tickets, which are essentially standard tickets, except that they are ordered online and sent by postal delivery along with e-tickets. Also made accessible is the PNR status of the tickets. Season tickets for commuters using the suburban rail may also be ordered online. Additionally, it has introduced Shubh Yatra, a reward programme for regular passengers. Customers can participate in this programme by paying a one-time yearly fee and receive savings on all tickets purchased annually.
