With the current source of revenue falling day by day, the IT companies in India are moving towards opening BPOs or Business Process Outsourcing. Among the BPOs in India, the BPO in Mumbai occupy a prestigious position. They serve a clientele from Indian and foreign market.

The benefits derived from the BPO in Mumbai are

  • Access to expertise
  • Productivity Improvements
  • Operational cost control
  • Cost savings
  • Improved accountability
  • Opportunity to focus on core business
  • Improved HR
  • Sri Pharmacare

Some of the renowned BPO in Mumbai are

  • Caliber Point Business Solutions
  • i2c World
  • Webscape Technologies Pvt. Ltd
  • AAS Option
  • CBay Systems
  • Cheers Interactive (I) Pvt. Ltd.
  • Rhombus Technologies Pvt. Ltd.
  • Datamatics Technologies Limited
  • eFunds Corporation
The BPO conduct the outsourcing so as to establish partnership with the different service providers. The BPO carry on their work in a cost effective way for fast and quality service. The BPO offer services to different sectors like Finance and Accounting, Health care, Human Resources and Knowledge services. The BPO are only utilizing the knowledge and human resource to advance the economic structure. BPO provide service on a 24x7 hour basis.

The Call centers in Mumbai form a part of the BPO industry. They provide technical support for the clients, telemarketing, customer service billing, collection service etc. Some of them are mentioned below :

  • Daksh
  • Epicenter Technologies Pvt. Ltd.
  • Intelenet Global Services Private Ltd.
  • Callenable
  • Call 2 Connect India Pvt. Ltd.
  • Standard Softtel Solutions Pvt. Ltd.
  • Excel Infoways Ltd.
With the advent of BPO industry in Mumbai, the job scenario in India improved manifold. Mainly the young generation is lured to this type of industry breaking the conventional norm.

Last Updated on 19 May 2011



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